The gaming e-commerce industry has seen remarkable growth in recent years, with the global gaming market expected to reach $218.7 billion by 2024, according to Statista. As the industry continues to expand, so do the challenges it faces, including ensuring high-quality user experiences and managing complex software integrations.
In this case study, we will examine how a gaming e-commerce platform tackled these challenges through a comprehensive Manual QA testing strategy, resulting in improved performance, increased customer satisfaction, and ultimately, business success.
Brief summary
• CDKeys is a gaming e-commerce platform and is one of the largest global resellers of digital gaming codes.
• Our main responsibility was to identify bugs and defects before new updates and enhancements to the website are released, in order to ensure that they meet user expectations and provide a seamless experience.
• Pecode team conducted a full-scale custom QA strategy, focused on ensuring users’ satisfaction with CDKeys. Starting with UX/UI and functional testing, to payment methods and cross-platform testing.
Feedback
“We’ve worked with Pecode’s QA team for more than a year now. With so many complex scenarios to test when launching new features on our website, we needed a team that understood our testing and deployment process. We are much more confident when releasing updates, knowing each task has been thoroughly tested prior to live deployment. This also allows us to speed up development and ultimately enhance customer experience.”
CDKeys.com spokesperson
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About the project
CDKeys is a gaming e-commerce platform, specializing in providing gamers with the best digital codes for the hottest games. They combine the lowest prices with rapid digital delivery, so their customers can start playing their favorite games fast.
What was the challenge
Our role was in ensuring that the software or application works as expected and meets the highest standards of quality. We played a vital role in identifying potential issues and making sure that the updates and enhancements function seamlessly, providing the best user experience possible.
The main responsibility was to identify bugs and defects before the product is released, in order to ensure that the product meets user expectations and provides a seamless experience.
While the challenge may seem to be regular, when it comes to e-commerce products, everything requires twice as much attention. Especially for complex and large global platforms like CDKeys.
Solution we provided
During our close and ongoing cooperation with CDKeys, we established and improved custom QA processes, adjusted to the needs of the in-house team, and focused on improving product quality by constantly communicating with CDKeys team.
Beneath this line, you can see the whole list of Manual QA Testing processes we undertook:
- UI/UX testing
. - Functional/non-functional
. - Ad-hoc, smoke, regression testing
. - Post-release testing
. - Localization/globalization testing
. - Cross-platform testing (Desktop/Mobile/Tablet/PWA Android)
. - New features on Magento testing
. - Website designs correspondence to Figma mockup testing
. - Different payment methods testing
. - Creating clear test documentation
. - Fast response and flexibility
. - Ensuring users are having great experience while using the platform
. - Daily checklist execution
. - Close cooperation with the development team
. - Providing clear and informative bug reports
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Result
Throughout our successful cooperation, we reported dozens of bugs and freezes that were fixed during the pre-release stage. We also tested new features before their release, such as new payment methods or CMS pages.
We provided clear and comprehensive reporting, aimed at highlighting crucial moment to make the platform run swiftly and flawlessly.
We are still working with the CDKeys team and are thankful for such great cooperation and partnership between Pecode and CDKeys.
