Customer-centric approach and flawless digital experience — the two pillars of every e-commerce business aiming to reach a worldwide scale. While lots of various businesses are demonstrating their dedication to these principles, in fact, none of this really matters to them. Especially when it comes to customer experience.
We always strive to find and cooperate with unique businesses that see their customer as the center of the world. Such entrepreneurs will never neglect the quality of their products. Furthermore, they will invest in assuring the proper and continuous work of a main customer relations channel — their website.
This case study is about our cooperation with such a company. The great and visionary True Classic, a game-changer in the world of fashion e-commerce.
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Brief summary
1) True Classic is a popular worldwide e-commerce website with a huge selection of clothes for men.
2) The main responsibility was to develop a test plan and test strategy, execute test cases and checklists, identify and report defects, collaborate with the development team, and continuously improve the testing process.
3) Our cooperation resulted in the upgrade of the True Classic e-commerce platform, such as improved quality, enhanced UX, increased productivity, and improved reputation.
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Feedback
Mykola from Pecode has been a fantastic addition to our dev team. He’s made a huge impact, ensuring our site is free of bugs and performing its best. He’s worked with us to enhance our QA processes to ensure each completed task is implemented properly, while keeping an eye out for new bugs they may cause. If you are looking for a detail oriented, professional web dev partner, I highly recommend Pecode.
Josh M. | Director of Technology
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About the project
True Classic — is a chain of 5 offline stores in the USA and a popular worldwide e-commerce website with a huge selection of clothes for men. The user-friendly website allows for easy navigation and secure checkout, ensuring a hassle-free shopping experience.
With worldwide shipping, True Classic delivers straight to customers’ doorstep, no matter where they are.
They understand the importance of affordability, which is why they offer frequent promotions and discounts. Customers can expect to find regular sales and special offers on a variety of products.
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What was the challenge
One of the primary challenges for a QA engineer working with a worldwide online shop is to ensure the functionality and performance of the platform across different devices, browsers, and operating systems.
With customers accessing the platform from all around the world, it is critical to ensure that the platform works seamlessly for everyone, regardless of their location or device. The QA engineer needs to test the geotargeting feature rigorously to ensure that the correct currency and stock counters are displayed based on the user’s location.
The main responsibility was to develop a test plan and test strategy, execute test cases and checklists, identify and report defects, collaborate with the development team, and continuously improve the testing process.
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Solution we provided
After defining and setting up the workflow, we established a custom-designed QA workflow regarding True Classic team needs and wants. Together with their in-house team, we focused on constantly improving product quality using ‘sprints’ as the basic cooperation model.
We were responsible for implementing and executing:
- UI/UX testing
- Functional/non-functional testing
- Usability testing
- Integration testing
- Exploratory, smoke, regression, and confirmation testing
- Localization testing
- Cross-platform testing (Desktop/Mobile/IOS and Android apps)
- Cross-browser testing (Google Chrome/Opera/Firefox/Microsoft Edge/Safari)
- Payment checkout testing
- Creating clear and complete test documentation
- Checklist and test cases execution
- Providing clear and informative bug reports
- Optimizing the testing and development process
- Close cooperation with the development team
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Result
The above-mentioned workflow and implemented testing methodologies brought astonishing results, of which we can mention:
- Improved Quality: The product has become more stable, reliable, and easy to use.
- Enhanced User Experience: The software product has fewer problems and bugs that can negatively affect the user experience.
- Increased Productivity: The software has become more efficient, resulting in improved end-user productivity.
- Improved Reputation: A well-tested software product with fewer problems and defects leads to higher customer satisfaction and a better reputation for the project team and the company.
- Adding new functionality that works correctly: The product updates lead to more traffic to the site and the ability to solve different needs of users.
We still cooperate with True Classic to ensure that their e-commerce platform works flawlessly and swiftly, so you can order some perfectly tailored shirts whenever you want.
In Pecode, we’re always ready to bring great ideas to life and ensure their proper work. For those who are ready to start this journey with us, we’re always available via hello@pecodesoftware.com
Learn more about our QA expertise by reading another case study: Manual QA for Gaming eCommerce Platform
